Google has updated the page where you view, reply and report reviews for your Google Business Profile listing. Joy Hawkins spotted the change and she says it seems to be live, personally, I think I still see the old version. Joy shared this screenshot of this updated reviews listing page on X and said, “Seeing … Read more
Customer complaints are an inevitable part of doing business. And while most customer feedback is valuable (even when negative), receiving bad reviews on public-facing platforms can be daunting. In this post, we’ll show you how to respond to negative reviews on Google and other platforms. The goal is to help you mitigate any harm to … Read more
Google Maps will soon stop supporting drafting reviews for local business listings and Google Business Profiles. Google said that starting July 16, 2024, review drafts will no longer be supported. Google added that all the existing drafts will be removed from your account and Google Maps and you will be unable to save new drafts … Read more
In November 2023 we started to see Google allow reactions on local photos and some reviews. Well, it seems to be rolling out more widely now. Some searchers are now seeing the ability to “heart” a local review within the Google Search and Maps local listings. Google then shows this disclaimer popup for “reactions” that … Read more
Google is smart enough to showcase related reviews to a photo someone is looking at in a Google local business profile listing. In the case below, you can see a photo of vodka being served at the restaurant and then below it, Google shows a “related review” to that photo that mentions “Vodka.” Google can … Read more
Google is no longer showing the number of views a review gets on Google Maps. You will be able to see the older reviews view-counts for now but the new reviews are not showing those counts. Curtis Boyd spotted this change and posted on X saying, “Google Maps is no longer showing view count (impressions) … Read more
Now when leaving a review on a business within the Google local and maps results, the disclaimer has a notice about “beta questions.” It reads, “For beta questions, your answers may not be displayed publicly during the experiment and may only be visible to you and/or others participating in the experiment. We may delete answers … Read more
Google responded to a small publisher whose article offered a step by step walkthrough of how big corporate publishers are manipulating the Google Reviews System Algorithm and getting away with it, demonstrating what appears to be a bias towards big brands that negatively impacts small independent publishers. HouseFresh Google Algorithm Exposé The story begins with … Read more
For the original iTunes version, click here. This week, we covered another unconfirmed Google search ranking update that hit on February 14th and 15th. Google has some bugs or changes that really hurt recipe bloggers big time right before the Super Bowl. Google’s featured snippets disappeared for a couple of hours on Thursday. Google’s … Read more
Google has released its new Google Maps and local spam fighting numbers for the 2023 year, citing a big lift in reviews and other local fraud that was blocked. Google credited a new machine learning algorithm and its spam-fighting team for the improvements. You can see the previous years at 2022, 2021, 2020 and 2019 … Read more
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